Comparison
ChairGap vs Weave
Weave suits an office that wants phones, messaging, and patient touches on one vendor, while ChairGap suits an owner who mainly wants tomorrow's hygiene column full.
Comparison
ChairGap vs Solutionreach: Which Recall Job Are You Solving
Solutionreach fits a practice that wants one engagement platform across many patient touches, while ChairGap fits the owner who wants the overdue hygiene list worked before tomorrow.
The short answer
Solutionreach is a patient engagement platform with a wide footprint across dental and medical offices, and if you want newsletters, surveys, reminders, and reactivation campaigns coming from one place, that breadth is worth paying for. ChairGap is not that. It holds the overdue hygiene list, ages it by recall interval, and turns tomorrow's two open chairs into texted offers with specific times. Pick the platform if you are building a communication program. Pick ChairGap if you just need the hygiene column seated this week.
ChairGap and Solutionreach side by side
| What you are deciding | ChairGap | Solutionreach |
|---|---|---|
| Primary job | Turn overdue hygiene patients into seated appointments this week | Engage patients across many message types and practice types |
| Vertical focus | Built only for one to three chair dental offices and hygiene recall | Serves dental practices alongside medical and other care settings |
| Working unit | A dated overdue list you work against tomorrow's open chair time | Campaigns, templates and automations configured across the patient base |
| Time to first result | First overdue batch texted in the same week you connect the list | A program rollout with content, segments and staff training to plan |
| Who it is for | An owner or office manager with an hour a week for recall | Offices with someone assigned to patient communication and marketing |
| Reporting | Gaps offered, gaps filled, and production seated from overdue patients | Broader engagement reporting across the full communication program |
| Pricing shape | Flat monthly tiers, Solo Chair $39, Practice $79, Multi Site $149 | Platform pricing you should confirm with the vendor before comparing |
Everything in the right hand column describes the general shape and intent of Solutionreach as a product category, not a priced feature list. Products change, so check the current details with them before you decide. ChairGap is published by MLJ, SASU and this page is written by Jimenez Julien.
Choose ChairGap when
- Your overdue hygiene list is long and nobody has worked it since the last hygienist left.
- You need seated appointments this month, not a communication program to build first.
- Your practice is one site with one or two hygiene chairs and no marketing staff.
- You want to see how many overdue patients turned into filled chair hours, not open rates.
Choose Solutionreach when
- You want patient newsletters, surveys, and recall in one engagement program.
- Your group includes non dental locations and you want one vendor across all of them.
- Someone on staff owns patient communication and has time to build and tune campaigns.
A program versus a list you work
A broad engagement platform is built for offices running a communication program. You segment the patient base, write templates, set automations, and then measure how the whole program performs over months. That is real work with real payoff in a practice that has someone to own it, and it covers far more ground than recall alone.
ChairGap starts one step later, at the list. The patients who are past due for a cleaning already exist in your practice management system, and the only question that matters on a Tuesday morning is which of them will take a Wednesday afternoon opening. The product is a work surface for that question, not a campaign builder.
Dental hygiene specifics that general platforms flatten
Hygiene recall is not one interval. A patient on a six month prophy schedule, a patient on three month periodontal maintenance, and a patient who had scaling in the presence of inflammation last year are three different clocks, and the code you billed sets the clock. A general platform can handle that with careful configuration, but the configuration is yours to build and maintain.
ChairGap treats those intervals as the spine of the product. Overdue aging, interval resets after the visit, and the difference between a patient who slipped a month and a patient who has been gone two years are built in, because there is nothing else in the product competing for that space.
What a small owner should actually compare
Ignore feature lists for a moment and count minutes. Ask how long it takes, in each option, to go from a schedule with two open hygiene hours tomorrow to a text sitting in the right patients' phones with two real time slots in it. Then ask who in your office will do that on a busy day.
Also ask what happens after the patient books. A recall system that does not reset the interval and clear the patient off the overdue list creates a second problem next quarter, when your list is full of people who already came in. Whichever tool you pick, make sure the loop closes at the chart, not at the send button.
Questions people ask before they choose
Is ChairGap a marketing tool?
Not in the usual sense. It does not run new patient advertising, newsletters, or review campaigns. It works the patients already in your chart who are past due for a cleaning, which is closer to schedule management than marketing.
Do I lose my patient newsletters if I switch?
Yes, ChairGap does not send newsletters or surveys. If those are running and getting read, keep the platform that sends them. Practices that never got around to a newsletter usually find the overdue list is the piece worth paying for.
How does ChairGap handle periodontal maintenance patients?
They are aged on their own interval rather than a default six months, so a three month maintenance patient shows as overdue on the right week. That matters because those patients are the ones you least want drifting off the schedule.
Other comparisons on chairgap.com
Comparison
ChairGap vs Lighthouse 360
Lighthouse 360 fits an office that wants reminders and confirmations handled automatically, while ChairGap fits an office whose problem is the patients with no appointment at all.
See the same numbers on your own dental practice
Send us the way you run it today and we will walk through what ChairGap changes, what it leaves alone and what the first month looks like.