Terms of service

1. Acceptance of these terms

These terms form a binding agreement between MLJ, SASU, the company that publishes ChairGap, and the dental practice or organization that subscribes to the service. You accept them when you create an account, when you sign an order confirmation, or when anyone at your practice first uses the service, whichever happens first. The person accepting confirms that they are authorized to bind the practice. If you do not accept these terms, do not use the service.

2. What ChairGap does

ChairGap is a web based hygiene recall and schedule gap filling service for dental practices. It connects to your practice management software through a read only bridge, identifies open hygiene appointment time in the days ahead, ranks the continuing care patients whose recall interval has passed, and lets your team send text message invitations to those patients from within the application. It receives the replies in a shared inbox, and on your confirmation writes back an appointment note and a recall status to your system.

ChairGap is a scheduling and communication tool. It does not provide clinical guidance, it does not determine recall intervals, and it does not decide who should be seen. Those judgments stay with the licensed clinicians in your practice. The service is not a medical device and must not be relied on as one.

3. Accounts and eligibility

You must be a dental practice, group or dental service organization operating in the United States, and every named user must be at least 18 years old and employed by or contracted to your practice. You are responsible for the accuracy of the information on your account, for keeping credentials confidential, and for everything done through your account by anyone you give access to. Tell us at jimenezjulien42@gmail.com as soon as you believe an account has been compromised, and we will lock it while we investigate.

4. Acceptable use

You agree to use ChairGap only to contact your own patients about their own care, and only where you have the consent required by applicable law, including the Telephone Consumer Protection Act and any stricter rule that applies in your state. You will honor opt out requests, you will not use the service for advertising unrelated products or services, and you will not send messages containing diagnoses, procedure codes, balances or any other detail that you would not be comfortable seeing on a locked phone screen.

You will not attempt to reverse engineer the service, resell access to it without a written agreement, load patient lists you did not lawfully obtain, run automated scraping against the application, or use it in a way that degrades performance for other practices. We may suspend an account immediately where continued use would expose patients or other customers to harm, and we will tell you why in writing on the same day.

5. Subscription and billing

ChairGap is offered on three monthly plans, priced in United States dollars: Solo Chair at $39 per month for one hygiene chair and up to 900 active continuing care patients, Practice at $79 per month for up to three chairs and up to 3,500 patients, and Multi Site at $149 per month for up to six locations and up to 12,000 patients. Each plan includes a stated allowance of outbound reactivation messages, which is set out in full on the pricing section of the home page.

Subscriptions are billed monthly in advance from the date the account is activated, and the same day each month afterward. Prices exclude any applicable sales tax, which is added where the law requires it. If your practice regularly exceeds the message allowance or the chair count of your plan, we will contact you and agree a move to the next plan before anything changes on your invoice. We never apply an overage charge without telling you first.

We may change the price of a plan with at least 60 days notice sent to the account owner's email address. A price change never applies to a billing month already paid for. If you do not want to continue at the new price, you may cancel before it takes effect and nothing further is charged.

6. Cancellation

You may cancel at any time from the account settings page. Cancellation takes effect at the end of the billing month already paid for, and there is no notice period and no cancellation fee. We do not refund part months, because the service was available to you for the whole of that month. Before your access ends you can export your past due ledger, your message history and your recovered production reports as spreadsheet files. We keep your data for 30 days after cancellation so that a change of mind costs you nothing, then we delete it permanently.

We may terminate an account for non payment after two written reminders, or immediately for a serious breach of the acceptable use section. In either case you keep the same 30 day export window unless a court or a regulator instructs otherwise.

7. Your data stays yours

All patient records, schedule data, message history and reports created through your use of ChairGap belong to your practice. We process that data solely to provide the service to you, under the terms of the business associate agreement signed before your first synchronization. We do not sell it, we do not use it to train models sold to third parties, and we do not share it with anyone outside the sub processors named in our privacy policy.

We may compute anonymized, aggregated statistics across all practices, such as the median number of hours refilled per month, and publish them. Aggregated figures never identify a practice, a patient or an individual message, and no practice level data appears in them without that practice's written approval.

8. Service availability

We target 99.5 percent monthly availability for the application, measured outside announced maintenance windows. Maintenance is announced at least 48 hours in advance and is scheduled outside United States business hours wherever possible. If the overnight synchronization fails, the morning gap list is still produced from the last successful sync and it is marked clearly with the timestamp of the data it used. Support is available by email on every plan and by phone on the Practice and Multi Site plans, during business hours in the United States.

9. Warranty disclaimer

The service is provided as it stands. To the fullest extent permitted by law, MLJ, SASU makes no warranty that the service will be uninterrupted, error free, or that any particular number of appointments will be booked as a result of using it. Results published on this site are historical medians drawn from other practices and are not a promise about yours. Your production depends on your fees, your team, your patient base and your local market, none of which we control.

10. Limitation of liability

To the fullest extent permitted by law, the total liability of MLJ, SASU arising out of or relating to the service is limited to the amount you paid for the service in the twelve months preceding the event that gave rise to the claim. We are not liable for indirect or consequential loss, including lost production, lost profits, loss of goodwill, or the cost of substitute services. Nothing in these terms limits liability for fraud, for willful misconduct, or for anything else that cannot lawfully be limited.

11. Indemnity

You agree to indemnify MLJ, SASU against claims, damages and reasonable legal costs arising from your use of the service in breach of these terms, in particular claims brought by a patient who received a message your practice was not permitted to send, or claims arising from data you loaded into the service without the right to do so.

12. Changes to these terms

We may update these terms to reflect changes in the service or in the law. Material changes are emailed to account owners at least 30 days before they take effect, and the date at the top of this page is updated. Continuing to use the service after that date means you accept the revised terms. If you do not, you may cancel under section 6 and nothing further is charged.

13. Governing law and jurisdiction

These terms are governed by French law. Any dispute that cannot be resolved between us in good faith falls under the exclusive jurisdiction of the competent courts of Paris, France. Before starting proceedings, both sides agree to spend 30 days trying to settle the matter directly, in writing, at the contact addresses on file.

14. Contact

MLJ, SASU, publication director Jimenez Julien. Written notices under these terms should be sent to jimenezjulien42@gmail.com. Company identification details, including the registration number and the registered office, are published on the legal notice page.